Knowledge management is the hottest subject of the day. With the
advancements in technology, data and information are readily available
online enabling business managers to discover and learn new measures,
new technologies, and garner new opportunities. But this is not as easy
as it looks, you need to have the ability to gather information in
usable formats and distribute knowledge to achieve the organization’s
objectives. Knowledge Management can transcend your organization to new
levels of effectiveness, efficiency, and scope of operation especially
in contact centers.
It can have a profound effect on the quality and efficiency of your service operations. With information readily available, customers benefit from interactions with more knowledgeable agents, who are empowered to resolve issues with greater speed, accuracy and consistency. There can be a substantial saving in Agent training cost. Read More
It can have a profound effect on the quality and efficiency of your service operations. With information readily available, customers benefit from interactions with more knowledgeable agents, who are empowered to resolve issues with greater speed, accuracy and consistency. There can be a substantial saving in Agent training cost. Read More
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