Did you know that even in a negative economy, customer experience is
still high priority for customers? 60% or more customers will happily
pay more for a better customer service experience.*
Companies with strong capabilities and customer experience excellence consistently outperform their competition. The top three drivers for investing in better customer service include:
Improving customer relationships and customer retention.
Improving customer satisfaction.
Increasing cross-selling and up-selling.
In studies by the White House Office of Consumer Affairs, it was found that dissatisfied customers shared their negative experience with between 9 and 15 people. 13% of these dissatisfied customers tell more than 20 people. Read More
Companies with strong capabilities and customer experience excellence consistently outperform their competition. The top three drivers for investing in better customer service include:
Improving customer relationships and customer retention.
Improving customer satisfaction.
Increasing cross-selling and up-selling.
In studies by the White House Office of Consumer Affairs, it was found that dissatisfied customers shared their negative experience with between 9 and 15 people. 13% of these dissatisfied customers tell more than 20 people. Read More
The primary reason why companies outsource any service is to save money. This is also the case on outsourcing call centers. If you're successful on outsourcing this service, you can get lots of benefits like having an experienced team and you can get positive feedback from your customers.
ReplyDeleteIt just makes perfect sense to outsource rather than building you own call center service. If you're interested to learn more about outsourcing, you could read this awesome blog. It'll give you more tips on how to outsource effectively.